Post Turtle

It’s been a rough week, yes another possible setback for my ego. And yes, another true story that somehow I got in the middle of. Now you know why I never answer the question; what do you do?
 
 While working on a slower night a new server struck up a conversation with her Partner at the expo window. Eventually the topic got around to Pat, and his being the Joint Venture Partner. The server was curious in how Pat had reached that position.The Partner said, “Well, ya know, Pat’s really just a Post Turtle, not a JVP.”
Now not being familiar with the term, the server asked, “What’s a ‘Post Turtle?’ “
The Partner replied, “When you’re driving down a country road in Livermore and you come across a fence post with a turtle balanced on top, that’s a post turtle.”
The server had a puzzled look on her face so the Partner continued to explain. “It’s like this, you know the turtle (Pat/JVP) didn’t get there by himself, everyone knows he doesn’t belong there, he doesn’t know what to do while he’s there, he sure as heck ain’t doin’ anything there, and then in the end you just gotta wonder what kind of dumb ass put him there in the first place.”
The server then looked over at Pat and completely understood.

Keeps going

The positive comments from our customers keep coming in. Great job in Pleasant Hill!

We recently dined at the PH restaurant and it was outstanding! I had not been to the Outback since it opened 15+ years ago and I’m sorry that I’ve been missing out. The food was great, the restaurant very clean, the service was wonderful and your manager, Ryan, was very professional in handling a discrepancy with our $50 rebate card that we received from another company and used toward our bill. I hope Ryan and his team are recognized for their excellent customer service! We will definitely be going back to the Outback soon. Thank you.

 

Partner of the Month???

I have to be honest and say that I am a very big proponent of having an employee of the month program. In fact one of the questions on the manager developmental plans ask if there is a employee of the month program in place in your restaurant. Yes, you guessed it, as usual one of our partners always tries to put there own twist on things. Campbell has decided to have a little bit of a different recognition program in their restaurant. I found this plaque proudly hung on the wall in the lobby. I think it says it all. Hmmm, I wonder what the criteria is for the winner and who decides it?

It’s the Big B-Day

Today Toby celebrates his eight birthday. For those of you that don’t Toby is our dog. Yes the dog that bites the pizza man. As you can see we really do celebrate it. I tried to give him a Chocolate Tower but I was reprimanded and told chocolate can kill a dog. No kidding, I didn’t know that. Ooops, almost messed that one up. No worries, we settled for a hamburger instead.  How long do dogs live anyway?

Thanks

Great Comments from our Outback fans in Rohnert Park.

 Last Thursday, February 25, 2010, my boyfriend (George Patterson) and I (Shelby Denison) dined at your Rohnert Park restaurant and received the best service imaginable. Our server was Vicky, she went above and beyond our expectations and provided us with exceptional service. She check on us regularly, had great knowledge of the menu, and offered suggestions to go along with our meals. She was an absolute delight and we hope to have her as a server again in the future. At the end of our meal we spoke with Chris the manager on duty, who was also a delight. We told him about the exception service that we received and that we planned to return soon.Over all our experience at your restaurant was fantastic and we plan to return soon. If you’d like any further information about our experience please feel free to ask. I’ll more than happily answer any questions that you may have.

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