That is exactly what Haylie and Kelly did at the Outback in Roseville!
Customer Comments:
I had dinner with my husband, my sister and her boyfriend tonight at Outback in celebration of a birthday. Unfortunately, my sister and friend arrived first which was inconvenient because we were meeting to surprise her friend. When we arrived, I tried to explain to the hostess what had happened and that we needed to be seated at a table for 4. The hostess didn’t seem to understand, and suggested I could walk through the restaurant looking for the other couple. I explained she had just seated them (my sister called me from the ladies room to get our location in traffic) and he was hard to miss as he is 6′8″ tall. She still looked blank and then said she would look for them in the restaurant. I was very frustrated, and explained I just needed a table for 4. She took off into the restaurant…not sure what she was doing, and just then a most wonderful hostess came to the rescue. Kelly asked what I needed, and I again explained what was suppose to happen. She asked if we wanted a booth or table and escorted us to our choice. By then we had spotted my sister and we told Kelly where they were seated and she quietly moved them to our table and…Surprise!! It was perfect and Kelly was terrific!! Our server was Haylie. She was absolutely wonderful. We never had a empty glass or wanted for anything all evening. She was patient with our ordering appetizers while we had some indicision. She never even “batted an eye” when we asked to increase the size of our steaks on the orders of steak and lobster, from what was on the menu, and kept the extra plates and glasses “bussed” for a more pleasant dining experience for us. I was very impressed with Haylie’s service as she was always available but never intrusive. This is especially impressive to me as I find it so rarely today, and I am a former waitress (yes, it was a while ago) and also restaurant manager. Thanks to both Kelly and Haylie for such a wonderful experience tonight.
