Way to go!
- March 7th, 2010
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My husband and I recently decided to go out on a rare date night on February 13th. My mom was babysitting our daughter and we decided to brave the crowds on Valentines day weekend becasue I had been craving an Outback Special for a long time. As expected there were a lot of people out that night and we had a 70 minute wait. When we were seated we ordered almost immediatly since we knew what we wanted before we even got there. Our waitress was wonderfull and cheerful despite the very busy night. After our meals arrived my steak was over cooked but still tasted wonderful so I never said anything. Our waitress stopped by to check on us and noticed my steak was over cooked. She immediatly offered to order a new one which I said wasn’t necessary but she insisted and headed to the kitchen. A short time later a manager came out with the new steak, apologized, took the original steak off our bill and offered free dessert. The new steak was even better than what I had been craving for so long and the dessert was heavenly. Going out to dinner is a rare treat these days and going out without our 3 year old is more rare. Thanks to such wonderful service from our excellent waitress and a generous manager our rare night out was a great treat for both of us. In a society where people seem to become more selfish everyday it is a real joy to experience great customer service. We will make the Roseville Outback our primary choice for dining out for both the excellent food and superior customer service. Thank you for making a special night such a great experience.



